Technology
Opalis solutions provide proven
methods to help companies achieve greater returns
from technology investments. Opalis extends IT
process automation capabilities across any project
or system so you can build an agile and flexible IT
ecosystem that ensures compliance and optimizes IT
resources.
SOA Technology
Business
Challenge
Integrating
Business Processes with IT Processes
SOA is an architecture style that
enables applications and services to inter-operate
in support of business processes that cross
independent owners and providers. SOA is the
industry standard approach to integration and
interoperability as it provides quick response to
new and changing business requirements.
Today, SOA is mainly used for application layer
business processes. However, business processes are
dependant on the IT infrastructure. If the
infrastructure is not responsive with change
management, reliable configuration management and
fast incident remediation, business processes and
customer facing services are at risk.
Business
Solution
A Real-time
Infrastructure for a Real-time Enterprise
Opalis enables a
pragmatic approach to integrating the business
process layer with the IT infrastructure layer by
utilizing our WS and deep API integration to let
customers evolve at a comfortable pace to achieve
higher levels of SOA adoption. With Opalis,
customers can:
- Launch IT processes that
collect, parse and clean data and feed back into
a business application
- Run IT backup and application
support processes to ensure business processes
run uninterrupted
- Manage fault remediation
before they impact business processes
Virtualization
Technology
Business
Challenge
Reduce Management
Costs in Virtual Environments
Virtual machines are becoming
mainstream technology for consolidating servers,
supporting disaster recovery, software testing, and
storage management initiatives. Virtual servers
allows companies to consolidate and save on hardware
expenditure. Many companies believe that it will
also reduce staffing levels and lower support costs,
but this not always the case.
IT personnel spend most of their time performing
activities like change requests, software
deployment, as well as problem analysis and
resolution. This means the burden on administrating
and managing machines often increases in a virtual
environment. Manually dealing with common issues, or
repetitive maintenance on each server manually, is a
strategy that doesn't scale. To reduce costs and
improve service delivery, IT departments need to
evaluate IT operations run book automation
technologies that automate manual best practices so
staff spend less time on repetitive tasks.
Business
Solution
Automate Virtual
Management Tasks
Automating routine virtual
administrative tasks enables your current IT systems
to do more of the routine work, freeing up IT people
for higher-value operations. Automating incident
remediation, commissioning and decommissioning of
virtual servers, patching off line systems, disaster
recovery process and storage routines into
standardized, documented best practices enables your
company to:
- Manage more servers with the
same staff
- Avoid unnecessary storage
usage
- Remove errors and delays
associated with manual administrative tasks
- Define and automate the end
to end virtual management processes
- Orchestrate and integrate
infrastructure management tools with virtual
servers
Provisioning Technology
Business
Challenge
Standardize,
Document and Automate Service Request Fulfillment
Provisioning can be defined as
giving users access to data, systems, applications
as well as appropriate resources, such as
computers. Requests for these types of
change initiate from Service Desks incidents,
emails, and phone calls. Implementing change
requests often involves multiple applications,
departments, and approval procedures. Although
most infrastructure management tools; monitoring,
provisioning, virtualization, service desk etc.
provide deep task automation within their solutions,
they do not provide an end to end view of the
process and they do not automate processes between
systems, which leaves a substantial amount of manual
work to be done by IT staff.
Business
Solution
Orchestrate
Systems and Automate IT Best Practices
To ensure consistent, documented
and quick change management, IT departments need a
solution that orchestrates and integrates the
infrastructure tools involved, a solution that
provides an end to end view of the process, and a
solution that executes each step in the process.
Opalis provides these capabilities, enabling you to
integrate provisioning systems with service desk,
CMDB, security, user management, backup,
virtualization and any other system component to
achieve the following benefits:
- Define, execute, view and
document the end to end provisioning process
- Remove manual error and
latency and gain faster service delivery
- Enforce internal compliance
through automated best practices
- Orchestrates and integrates
infrastructure management tools
BSM Technology
Business
Challenge
Turning IT
Components into Measurable Business Solutions
Business Service Management (BSM)
is an approach to understand the value IT is
providing by linking business services to IT
infrastructure components. In order to achieve this,
IT organizations have turned to ITIL and other best
practices to define IT processes at a service level.
Business
Solution
Define and
Automate IT Processes Across System
Opalis solutions are proven to
help IT organizations accelerate implementations of
best practices such as ITIL using process automation
technologies and ITIL compliant infrastructure
management tools. Opalis provides the end-to-end IT
process orchestration that leverages the existing
infrastructure tools, this ensures processes are
compliant and IT activities are tracked.
- Minimize support costs and
reduce time to repair by defining an end to end
process that orchestrates and automates the
systems involved in incident/fault remediation
- Reduce risk of service
interruption by proactively automating
maintenance tasks, application support tasks and
incident remediation
- Define and control
change/configuration management processes with
the agility and flexibility to update process
and modify policies and business needs changes
- Reduce cost, risk and latency
associated with manual management of physical
and virtual environments by automating IT
processes
- Enforce internal compliance
by automating processes into standardized,
repeatable and secure best practices.
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