IT Operations Run Book
Automation
Driving costs down, removing complexity from the
data center and ensuring IT operations are
measurable and accountable calls for a more
sophisticated approach in operations management. As
such, efforts to integrate systems and automate
processes have become two key goals of IT
professionals. Run Book Automation delivers
automated IT process workflow to address these goals.
Definition
Run Book Automation is the
ability to design, build, orchestrate, manage and
report on workflows that support IT operations
process. A run book process can cross all management
disciplines and interact with all types of
infrastructure elements (hardware and software).
Gartner, IT Operations Run Book Automation:
Automated Operations Revisited, June 2, 2006
Opalis Run Book Automation Software provides the
orchestration, integration and automation of
operational processes across multiple data,
departmental, and application silos. This is done
through IT-defined workflow that integrates the
people, process and technologies involved in
operational procedures. Opalis delivers a unique
code/script free approach to process automation,
out-of-the-box integration with leading management
systems, and template processes for quick and easy
deployment.
Traditional
Methods
Traditional automation methods,
namely custom coding and scripts, are useful for
running simple tasks, however they typically lack
best practices, change management, documentation and
flexibility required in an operations environment,
where business rules and configuration settings
change frequently. For truly effective and agile
process automation, Run Book Automation software
should not conceal custom code behind the workflow.
“RBA automation is attracting considerable
attention as the need to design, build, orchestrate,
administer and report on workflows that support IT
operations process has become a critical need that
cannot be met by existing IT management approaches,
such as traditional job scheduling products and
custom scripting.”David Williams, Gartner
ITIL and Run
Book Automation
The ITIL framework outlines best
practices for all IT activities. The Service Support
areas of ITIL; incident, problem, configuration,
change, and release management make up the daily
operational tasks within IT. As such, Opalis
solution areas directly correspond to the ITIL
processes, so IT operations can implement process
automation out-of-the-box.
The Need
Implementing best practices is
achieved primarily by defining and automating IT
Operations Management processes. Although most data
center tools (monitoring, provisioning,
virtualization, service desk, etc.) provide deep
task automation within their solutions, they do not
automate processes between applications, departments
or data silos. This leaves a substantial amount of
manual work for IT staff.
Solutions
Opalis provides you with the
solutions to define and automate end-to-end IT
processes by orchestrating and integrating your
existing infrastructure and management tools. This
ensures best practices are standardized and
compliant and all IT activities are tracked.
ITIL Solutions
Incident - Achieve
Higher Service Levels & Lower Support Costs
Problem - Proactively
Fix Problems & Prevent Service Interruption
Configuration - Create
an Agile Infrastructure & Keep Systems Up-to-Date
Change - Improve
Service Delivery with Lower Operational Costs
Release - Reduce Risk &
Ensure Best Practices
By Technology
SOA
Virtualization
Provisioning
BSM
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