Opalis Integration Server

Automatic Data Centre Operations

Key outcomes when using Opalis are:

• Transformation of IT infrastructure & operation costs and efficiency
• Automation of IT processes, run books, workflow, policies, procedures
• Eliminate repeatable manual processes
• Eliminate scripting
• Eliminate connectors (usually evolves into a spaghetti like tangle and is data orientated not process orientated)
• Increased capability to deliver new products & services
• Easier development/deployment of new services & infrastructure
• Project delivery faster by reducing work (independent research shows 50% less costs and 2/3rd less people)
• Improve reliability & quality & SLA's => better service outcome
• Drive efficiencies
• Reduce headcount
• More responsive to changing/new business needs and applns
• Reducing the complexity (within say the service desk, pushing complex tasks down to less experienced people, because if a process is documented and automated then a lower skilled person can manage it)
• Reduce operational complexity
• Predictability of IT operations
• Increased reliability and resilience of IT infrastructure
• Free up strategic staff and specialists (who would otherwise be solving complex problems caused by manual processes)
• Reduce cost of IT operations
• Reduce human error (eliminate manual repeatable processes)
• Integrate best practices

Orchestrate, Integrate, and Automate IT Processes

Opalis Integration Server is the leading solution for IT Operations Run Book Automation. It provides orchestration, integration and automation of IT processes, enabling companies to define and standardize best practices and improve operational efficiency, benefits include:

• Consistent & repeatable IT activity
• Lower support and operational costs
• Higher quality and consistency service delivery
• Process driven management and reporting

Automate Virtual Management Tasks

The burden of administrating and managing machines often increases in a virtual environment. To reduce costs and improve service delivery, IT departments need to automate repetitive tasks in both physical and virtual environments.

• Orchestrate the systems involved in provisioning of virtual servers
• Automate decommissioning processes to reduce storage usage
• Extend maintenance procedures and incident remediation to virtual environments

Implement ITIL Process Automation

Opalis Run Book Automation Software enables IT departments to automate and integrate the people, process and technology involved in ITIL activities and ensures best practices are captured in a reliable and reportable method.

• Automate incident/problem diagnostic, triage, repair, and escalation processes
• Automate change management processes, service requests, provisioning and virtualization (commission, decommission) management tasks
• Automate routine house-keeping such as disaster recovery and maintenance routines

Ensure Compliance by Automating Best Practices

The key to successful regulatory and internal policy compliance is to design and automate processes into standardized, repeatable and secure best practices. Automating manual audits and remediation procedures minimizes human intervention and reduces risk, while making more efficient use of skilled IT resources.

• Automate tasks between departments to ensure accurate and detailed audits
• Automate, document and report on process for consistent compliance control and risk management
• Orchestrate the system involved to remediate non-compliant systems

Automating IT Operations Run Book Processes

Process Workflow Automation

The ability to create rule-based workflows. Opalis Integration Server delivers intelligent decision making capabilities, with if-then-else logic, dynamically configurable dialogs, granular security options and support for user/computer groups, which provides the flexibility and agility required to control process control and execution.

Orchestration

The visual mechanism to design, build, monitor and report on the process. The graphical workflow environment provides an end to end view of all the systems and steps involved in a process. Behind each workflow object is a configuration dialog, not code or scripts which provides a quick and easy way to design and change processes when business policies or operational logic changes.

Integration

The ability to read and modify data and control or initiate tasks in all IT management products. With the largest number of integration points to network, server and management applications (service desk, event monitors, provisioning, virtualization, security, data protection, OS, etc.) and out-of-the-box process, users can rapidly create and deploy processes that interact with remote systems, without having to modify the existing infrastructure.

Out of the Box Support

The ability to quickly implement solutions for existing IT operations tasks, thereby generating value and gaining a rapid return. Opalis provides over 25 integration packs to systems management applications and over 250 workflow objects/actions to server, operating system, network and management applications including help desk, monitoring, virtualization, and backup software. Opalis provides over 90 Process Templates for Incident, Problem, Change, Config., and Release processes for rapid implementation and standardization of IT best practices

Dashboard

Opalis Integration Server provides a comprehensive dashboard including an overview on process activity (averages, duration, active and failed processes) with drill down capabilities to view the execution status or configuration settings of any step. This provides IT with a 'Fully Aware' view of all automated processes.

Rapid Deployment - No Custom Programming or Scripts

To create automated workflows, you simply drag-drop-and-connect. Behind each object is a configuration dialog, not a script or code. Opalis objects expose 3rd party functionality through seamless integration. This enables IT professionals to define automated tasks with out having expert knowledge of each system or changing settings of the existing infrastructure.
 

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Opalis Integration Server ships with integration to e-mail, databases, logs, file systems, performance counters, programs and native operating system functions. Opalis Integration Packs extend integration to leading operations management tools.

Object Chart

Click here for Opalis Integration Server 5.0 Object List

	File Processing	Monitor, Delete, Copy, Rename, Encrypt, Decrypt, FTP transfer and processing of folders/files including text, binary, Web and XML content.
	Email Processing	Send, Read, Reply, Forward and process Exchange and POP/SMTP email messages.
	Database Interaction	Utilize Oracle, SQL Server or any ODBC compliant database.
	Event Scheduling	Trigger tasks based on system events or day/time calendar based scheduling.
	Messaging and Notification	Incorporate bi-directional interaction via email, pager, phone, web forms or message popup.
	System Operations	Monitor, restart and terminate application or internet services and processes.
	Protocol Connectors	Interact with any hardware or software using standard communications protocols such as WMI, SNMP, SSH, DNS, HTTP, and more.