TECH WORKSHOP

“Operational Readiness for VMware and/or ITIL”

Half day in-depth workshop 9.00am - 12.45pm
by 3 subject matter experts ("SMEs")

- Automating IT operations management processes -
- VMware Lifecycle Management Automation (LMA) -
- Run Book Automation (RBA) as defined by Gartner -
- ITIL process automation within a VMware and/or physical server environment -
- Extending RBA for Data and File process Automation (DFA) for advanced file manipulation and process management -

Learn best practices, to design solutions using VMware VS-O and Opalis RBA to automate, integrate, and orchestrate your existing IT processes across multiple vendor software solutions on multiple virtual and physical machines and multiple domains of Windows and Linux Servers ... all without writing scripts or performing manual IT processes.
 

SYNOPSIS: BACKGROUND

VMware is the golden child of the server world with its ability to greatly increase usage of existing hardware. 

Once you've gone through the step of virtualisation you realise that IT process management is your best friend.

If you can't manage your images, you have a major problem. With virtualisation you have better utilisation but you need a good management tools, managed across everything from hardware to VMs to applications and web services, and you need IT processes to be integrated and orchestrated.

IT departments want to maintain control, monitor, and manage VM deployments in production, dev or test.

Virtualisation within the enterprise makes it easier, quicker and cheaper to provision many more servers.

How will you manage all these extra servers? Write more scripts? Hire more staff? Manually?  Of course not, we need to automate, integrate and orchestrate especially between servers and software silos.

Traditionally automation has meant using job schedulers or writing scripts.  Alternatively you may have many manual IT processes.

Just like virtualisation is a paradigm shift, so too is the way to automate, integrate and orchestrate IT processes.

IT analysts such as Gartner, Forrester, Ptak Noel and EMA have now identified and articulated Run Book Automation (also known as IT Process Automation). In fact, during the keynote at Forrester’s IT Forum 2007, Run Book Automation and CMDB software were named as ‘must have technologies’ in IT Operations.

RBA is a paradigm shift yielding orders of magnitude of increased productivity, and takes ITIL to another level.

Gartner says RBA automation is attracting considerable attention as the need to design, build, orchestrate, administer and report on workflows that support IT operations process has become a critical need that cannot be met by existing IT management approaches, such as traditional job scheduling products and custom scripting. 

With better efficiency comes cost and time savings.  Not surprisingly, virtualisation is at the heart of a movement that is reshaping the way companies deploy and manage their computing resources.

Organisations would ultimately like an automated 24x7 environment that essentially fixes IT Ops errors without human involvement. This is not future technology – this can be accomplished today.

Once you virtualise, you can move things around seamlessly without affecting other bits and pieces, and redeploy resources as needed.  In the unlikely event that something does fail, IT process automation can bring another server online.

The flexibility that virtualisation offers for organisations to enjoy IT on demand inevitably requires extensive management to keep these dynamic environments under control.

The problem is one of scale when it comes to cutting server costs.

Ease of deployment means virtual server numbers will grow rapidly, often with management being an afterthought.

Initially the consolidation projects get rid of hardware as planned.  But, once they’re completed, clients often suffer from virtualisation sprawl.

The problem with virtualisation sprawl is that some customers have been caught by surprise with the additional administrative burden and increased resource usage resulting from this proliferation.

The tricky bit is to get management and IT process automation software working beneath the virtual operating systems, running above the virtualised storage, as well as within them, right up through server and application services layers to the end user experience on top.

Every company in the world wants to automate and take out the complexity.

SYNOPSIS: ABOUT THE WORKSHOP

This workshop will focus on automation, integration, & orchestration of IT processes for VMs and other ITIL processes.

Automating IT operations with Run Book Automation software can ease the management burden and improve efficiency, enforce compliance and speed up server delivery.

The technology being presented is now field proven.  British Telecom UK automates its IT operations management processes and improves the response time to customer outages by orders of magnitude.  VMware Inc automates employee on-boarding and off-boarding, with no staff intervention.  Australia’s largest retailer automates standard IT maintenance tasks and data collection across thousands of stores.  Many others (large and small) in Australia and worldwide also experience significant benefits.

The workshop will focus on the technical, design, and “hands-on” aspects to illustrate typical implementation and best practices.  The workshop will also explore potential implementations that meet business requirements today, and in the future using VMware VS-O, and Opalis (the #1 RBA vendor).

WHO SHOULD ATTEND:

Organisations using or intending to use VMware, ITIL, or CMDB.

Organisations using any of the following:  Tivoli TEC, HP OV, Emc Smarts, BMC Patrol, HP SD, Remedy, CS SD, Peregrine, NetBackup, BackupExex, Networker, TSM, BMC Atrium, BladeLogic, Microsoft Systems Center, (eg. MOM, Operations Mgr, SMS, Config Mgr,...), Active Directory, SIM/SEM products, et.al.

CTO/CSO, IT Infrastructure Mgr/Team/Architects, Virtualisation Team/Architects/Engineers, IT Security Mgr/Team/Architects, e-Commerce Mgr/Team/Architects, Network Mgr/Team, IT Ops Mgr/Team, IT Consultants

PRICE:  Your organization may attend FREE

CANCELLATIONS:  24 hours prior

ENQUIRIES:  Please phone Melissa on Sydney +61 2 9496 9496 or email info@ig.com.au